Expert Answers to Your Questions

What rights do I have?

Our global privacy framework is inspired by the European Union’s General Data Protection Regulation (GDPR), which is widely considered one of the strictest and most comprehensive frameworks globally.
A big part of our users hold several key rights. These include:

• Right to access: You have the right to obtain confirmation that your personal data are processed and to obtain a copy of it.
• Right to rectify: You can request the rectification or modification of your personal data at any time.
• Right to delete: You can, in some cases, have your personal data deleted from our systems.
• Right to object: You can object to the processing of your personal data for situations such as direct marketing.
• Right to restrict processing: You have the right to temporarily restrict the processing of your data.
• Right to portability: In some cases, you can ask to receive your personal data in a structured, machine-readable format.

What support does ProBit offer to help me exercise my rights?

We offer you a webform designed to facilitate the exercise of your privacy rights. Depending on your specific association with our organization, we may require certain data to identify you and to process your request effectively. This includes specifying your country of residence to ensure compliance with local privacy rights, as well as providing your name and email address for identification purposes. Additionally, ProBit UID is required for customers to enable account identification.

Please note that to proceed with your request, we’ll need to verify your identity requesting some documentation based on what we currently have on record.

How can I rectify my data?

You can request our Customer Support team to help you with the rectification of any incomplete or inaccurate personal data. By opening our app and clicking on the Customer Support icon, you’ll be offered a variety of services, such as:

• Legal Name Correction
• Residential Address Change
• KYC reset, and others

If you still can’t find the proper option and need our help, please contact our support team at info@probit.exchange.